To return an item from Switzerland or Liechtenstein, please use the free Pick@Home service. You can select any address for a pick-up of your packaged item(s) to be returned (for example, your home, another preferred address or a post box). Specify your preferred pick-up location using the pick@home form from Swiss Post.
Here's how it works:
1. Open the pick@home returns form
2. Then enter your order number and click on "+ Accept consignment".
3. In the next step, enter your pick-up address (private or business), deposit location and contact person in the corresponding blanks.
4. Finally, indicate when your shipment should be picked up.
5. Double-check to make sure the details you have entered are correct, then accept the general terms and conditions.
6.
You will receive an e-mail from Post CH AG asking you to confirm the pick-up. The order will be deleted if it is not confirmed. The email from Post CH contains your tracking number. Please keep this email, so that in case of any further questions a proof of shipment is readily available and the shipment can be tracked.
7.
Have the package ready at the desired location as scheduled. The courier will bring the address label and pick up the package.
Return a package using pick@home now.
If you have any questions about the return label, please contact our customer service.
We will inform you via email as soon as your return has arrived at our warehouse.