The developments surrounding COVID-19 / Corona are extremely concerning for many people and we are fully aware of that. We would therefore like let you know how we at SCHIESSER are dealing with the situation.
Protecting the health and well-being of our customers and employees and doing our part to curb the spread of the virus is our top priority. We heed government recommendations with great diligence and are taking all necessary measures. Our Swiss stores will remain open for the time being and should anything change, we will inform you accordingly. Please also follow the current regulations for the country or canton.
Our online shop will remain open for you 24 hours a day. To make it possible for you to buy our products as usual, we are now offering free shipping when you order through our online shop.
You can check here whether your post office branch is closed.
We wish our customers plenty of good health during this time.
Your SCHIESSER Team
Q&A regarding the current situation
Are there any shipping restrictions?
The latest information regarding deliveries can be found on the Swiss Post information site: Here.
Response time for customer inquiries?
Due to an increased number of customer inquiries, there may be delays with regards to email replies.
Can customer service be reached by phone?
Our customer service is currently only available by email (kundenservice@schiesser.com).
Is it still possible to return items?
Items can still be returned. We currently see no reason to put an end to this. There may be delays in the processing of returns.
Does SCHIESSER offer an extended return period?
We are extending our return period for your online purchases to 100 days, so that you don’t have to make any additional trips to the post office in the near future.
Are there any shipping delays?
Due to the high volume of parcels, there may be delays in delivery to some regions and for international shipments. We ask for your patience in these cases and apologise for this.